Please see our FAQs below
Absence, illness and medical appointments
Who do I tell if my child is unwell?
If your child is unable to come to school because they are unwell, please message your child's teacher via Class Dojo and also let the school office know by calling 01491 575 887 or by emailing email@example.com before the start of the school day (8:45am). Please include the name of the child, their class and the reason for absence.
When can my child return to school?
If your child has vomited or had diarrhoea, they are required to stay at home for 48 HOURS from the time they were last sick. This is so important in helping us to stop vomiting bugs spreading to other pupils and staff.
Is my child well enough for school?
The government has launched a whole new initiative focused upon improving school attendance. The NHS and the Chief Medical Officer say it is usually appropriate for parents and carers to send their children to school with mild respiratory illnesses, including general cold symptoms like a minor cough, runny nose or sore throat. For further guidance on this area, please click on the following link: Is my child too ill for school?
Can my child miss school for a medical / dental appointment?
We respectfully ask that appointments are not during the school day. In some cases, this is unavoidable. If your child has a medical appointment that means they have to miss school, please email a copy of the appointment letter (screenshots accepted) to firstname.lastname@example.org and include details of the approximate timings that your child will be away from school. It would be really helpful if you could also remind your child's teacher via Dojo on the day.
Can my child miss school for a holiday or family celebration?
Holidays or family celebrations are not deemed as good reasons to miss school. The school office can provide you with a form that needs to be completed to request absence for exceptional circumstances.
What if my child is late?
The school gates close at 8:50am. If your child arrives after this time they need to come into school via the office.
Pick up arrangements
Can another parent / friend collect my child?
If your child is going home with an adult (18+ yrs) who is not their parent or carer, or listed as an approved emergency contact, then please help us to facilitate this by doing two things:
1) Please message your child's teacher via Dojo before 12 noon
2) Please email the school office before 12 noon on email@example.com stating the child's name, class and the name of the person who will be collecting them
What do I do if I am running late?
Please call the school office on 01491 575 887 and we will endeavour to get a message to the class teacher.
Can my child walk home alone?
Pupils in Year 6 are permitted to walk home unaccompanied, but only if consent has been given by a parent / carer in advance. A consent form will be circulated to parents / carers of Year 6 pupils at the beginning of September each year, or you can request a form from the school office.
Can my child bring a phone / smart watch to school?
Only pupils in Year 6 are permitted to bring a phone to school. Parental consent is required prior to a phone being brought to school. Consent forms will be sent to parents / carers of Year 6 pupils at the beginning of September each year, or the form can be requested from the school office.
Year 6 pupils must drop their phones / smart watches at the school office before entering the school playground in the morning and they may collect them from the office at the end of the school day. Pupils are asked not to turn phones on until they have left the school grounds.
Please read our Mobile Phone Policy by clicking here
Complaints and resolving issues
Can I speak to my child's teacher?
If you would like to speak to your child's teacher, please send them a message via Dojo and arrange a mutually convenient time.
If your child's teacher is not able to fully resolve your query / issue then it can be referred to the Phase Leader, or you can request a meeting with our Headteacher, Mrs Whittle, by contacting the school office on firstname.lastname@example.org.
How do I make a complaint?
The school will take complaints seriously and make every effort to resolve the matter quickly. It may be the case that the provision or clarification of information will resolve the issue. Please raise a complaint as soon as possible with the relevant member of staff, or the Headteacher, as appropriate, by emailing email@example.com.
We have a very detailed Complaints Policy which can be read by clicking here.
Class names and teachers
When communicating with the school office, it is really helpful if you can specify which class your child is in.
Reception - BYRON - Mrs Leppard and Miss Evans
Reception - JEFFERS - Mrs Shaw and Mrs Woolfson
Year 1 - MURPHY - Miss Hart and Ms Rolfe
Year 1 / 2 - ROSEN - Mrs Locke and Mrs Calderbank
Year 2 - DAHL - Mrs Evans
Year 3 - COWELL - Mrs Williams
Year 3 / 4 - COEHLO - Miss Galton
Year 4 - PILKEY - Miss Kirton
Year 5 - PALMER - Mrs Aiken
Year 5 / 6 - ZEPHANIAH - Mr Clarke and Ms Majer
Year 6 - RUNDELL - Mrs Cahill and Mr Morris